Return & Exchange Policy

At Zara Attire we want you to love what you ordered. If something is not right, our 7-day easy return and exchange policy has you covered.

7-Day Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.
Requests made after 7 days cannot be accepted.

Conditions

To be eligible, the item must be:

Unused, unwashed and unworn (trying on over your own undergarments is fine)
In its original packaging, with all tags and parts included
Free from perfume, makeup, deodorant or any stains

For hygiene reasons, panties, thongs and other underwear pieces can only be returned as part of a complete, unused set in its original packaging.

Items We Cannot Accept

Items that have been worn, washed or damaged after delivery
Items without original packaging or tags
Items bought on final sale or clearance, if marked as such

Wrong, Damaged or Faulty Items

If you receive a wrong, damaged or faulty item, please contact us within 48 hours of delivery with photos of the item and the parcel. We will send you a replacement or a full refund, and we will cover the return delivery cost.

Size or Colour Exchange

Ordered the wrong size or want a different colour? We are happy to exchange it for another size or colour of the same product, subject to availability. If the item you want is not available, you can choose a different product or a refund.

How to Request a Return or Exchange

Message us on WhatsApp at 0302 5038005 or email zaraattire233@gmail.com within 7 days of delivery.
Include your order number, the item(s) you want to return, and the reason.
For damaged or wrong items, attach clear photos.
Our team will reply with the return address and next steps.
Pack the item securely in its original packaging and send it back.

Refunds

Once we receive and check your return, we will confirm your refund or exchange.
Refunds are processed within 5-7 business days after we receive the item.
For cash on delivery orders, refunds are sent by bank transfer, JazzCash or Easypaisa. Please share your account details when we ask.
Original delivery charges are non-refundable, unless the item was wrong, damaged or faulty.

Return Delivery Cost

For size, colour or change-of-mind returns, the customer is responsible for the return delivery cost. For wrong, damaged or faulty items, Zara Attire covers it.