Refund policy

At Malmalfits.shop, we are committed to providing you with high-quality products. Please read our policy carefully before making a purchase, as we do not offer returns or refunds. All eligible issues are resolved strictly through exchanges.
Eligibility for Exchange
You may request an exchange if there is an issue with the parcel you received. Eligible reasons include:
Mismatching Items: You received the wrong product, size, or color.
Defective or Damaged: The item arrived with a manufacturing defect or was damaged during transit.
Missing Items: A part of your order is missing from the parcel.
4-Day Complaint Window
If you encounter any of the issues mentioned above, you must register a complaint within 4 working days of receiving your parcel. Unfortunately, we cannot process any exchange requests made after this 4-day timeframe.
How to Request an Exchange
To initiate an exchange, please reach out to our customer support team with your order number, a brief description of the issue, and clear photos of the product. You can contact us via:
WhatsApp: 03713381233
Email: malmalfits@gmail.com
Once your complaint is registered within the allowed timeframe, one of our representatives will get in touch with you shortly to guide you through the next steps of the exchange process.
Please note: To qualify for an exchange, the item must be unworn, unwashed, and in its original packaging with all tags intact.